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Have a question? Check out our FAQ before submitting an inquiry.

For E-ZPass account related questions or concerns, please submit an inquiry via the Contact Us form after logging into your account. The Contact Us form can be accessed by clicking on the three lines in the top left corner of the window. If you are having issues logging into your account, please choose Account Login Issue in the Category drop down below.

DISCLAIMER: Contact Us is best used for non-urgent matters only. If your matter is urgent, please visit a Customer Service Center located at one of our toll facilities and at select MDOT Motor Vehicle Administration locations, utilize our Chat function during regular business hours, or call 1-888-321-6824 to speak directly to a Customer Service Agent.  

Customer Information Center

1-888-321-6824

Monday – Friday: 7am – 8pm
Saturday: 8am – 2pm

TTY/Hearing impaired
Dial 711

Customer Service Centers at MDTA Facilities

*All DriveEzMD Customer Service Centers (CSCs) at MDTA Facilities will be temporarily expanding hours of operation. Hours of operation on Thursday will now be from 8:30 a.m. until 6:30 p.m. The CSCs at MDTA Facilities will also add Saturday hours from 8:00 a.m. until 12 noon.

Baltimore Harbor Tunnel
1200 Frankfurst Avenue
Baltimore, MD 21226
Monday, Tuesday, Wednesday and Friday:
8:30 a.m. – 4:30 p.m.
Thursday:
8:30 a.m. – 6:30 p.m.
Saturday:
8:00 a.m. – 12:00 p.m.
Map

Bay Bridge – William Preston Lane Jr. Memorial Bridge
850 Revell Highway
Annapolis, MD 21409
Monday, Tuesday, Wednesday and Friday:
8:30 a.m. – 4:30 p.m.
Thursday:
8:30 a.m. – 6:30 p.m.
Saturday:
8:00 a.m. – 12:00 p.m.
Map

Fort McHenry Tunnel
3990 Leland Avenue
Baltimore, MD 21224
Monday, Tuesday, Wednesday and Friday:
8:30 a.m. – 4:30 p.m.
Thursday:
8:30 a.m. – 6:30 p.m.
Saturday:
8:00 a.m. – 12:00 p.m.
Map

Governor Harry W. Nice/Senator Thomas “Mac” Middleton Bridge
9685 Orland Park Rd
Newburg MD 20664
Mailing Address:
P.O. Box 8
Newburg, MD 20602
Monday, Tuesday, Wednesday and Friday:
8:30 a.m. – 4:30 p.m.
Thursday:
8:30 a.m. – 6:30 p.m.
Saturday:
8:00 a.m. – 12:00 p.m.
Map

John F. Kennedy Memorial Highway
1 Turnpike Dr.
Perryville, MD 21903
Monday, Tuesday, Wednesday and Friday:
8:30 a.m. – 4:30 p.m.
Thursday:
8:30 a.m. – 6:30 p.m.
Saturday:
8:00 a.m. – 12:00 p.m.
Map

Customer Service Centers at Motor Vehicle Administration (MDOT MVA) Locations

All DriveEzMD Customer Service Centers (CSCs) at Motor Vehicle Administration (MVA) locations will be temporarily expanding hours of operation. Hours of operation on Thursday will now be from 8:30 a.m. until 6:30 p.m. The CSCs at MVA locations will also add Saturday hours from 8:00 a.m. until 12 noon.

Note: E-ZPass Customers visiting MVA locations are required to make an appointment and can do so by visiting the appointment scheduler.

MVA Annapolis Office
160 Harry S Truman Pkwy
Annapolis, MD 21401
Monday, Tuesday, Wednesday and Friday:
8:30 a.m. – 4:30 p.m.
Thursday:
8:30 a.m. – 6:30 p.m.
Saturday:
8:00 a.m. – 12:00 p.m.
Map

MVA Bel Air Office
501 West MacPhail Road
Bel Air, MD 21014
8:30 a.m. – 4:30 p.m.
Monday, Tuesday, Wednesday and Friday
8:30 a.m. – 6:30 p.m.
Thursday
8:00 a.m. – 12:00 p.m.
Saturday
Map

MVA Beltsville Office
11760 Baltimore Avenue,
Beltsville, MD 20705
Monday, Tuesday, Wednesday and Friday:
8:30 a.m. – 4:30 p.m.
Thursday:
8:30 a.m. – 6:30 p.m.
Saturday:
8:00 a.m. – 12:00 p.m.
Map

MVA Easton Office
9148 Centreville Road,
Easton, MD 21601
Monday, Tuesday, Wednesday and Friday:
8:30 a.m. – 4:30 p.m.
Thursday:
8:30 a.m. – 6:30 p.m.
Saturday:
8:00 a.m. – 12:00 p.m.
Map

MVA Elkton Office
105 Chesapeake Blvd, Suite A
Elkton, MD 21921
Monday, Tuesday, Wednesday and Friday:
8:30 a.m. – 4:30 p.m.
Thursday:
8:30 a.m. – 6:30 p.m.
Saturday:
8:00 a.m. – 12:00 p.m.
Map

MVA Essex Office
1338A Eastern Blvd,
Baltimore, MD 21221
Monday, Tuesday, Wednesday and Friday:
8:30 a.m. – 4:30 p.m.
Thursday:
8:30 a.m. – 6:30 p.m.
Saturday:
8:00 a.m. – 12:00 p.m.
Map

MVA Gaithersburg Office
15 Metropolitan Grove Rd. (off Clopper Road)
Gaithersburg, MD 20878
Monday, Tuesday, Wednesday and Friday:
8:30 a.m. – 4:30 p.m.
Thursday:
8:30 a.m. – 6:30 p.m.
Saturday:
8:00 a.m. – 12:00 p.m.
Map

MVA Glen Burnie Office
6601 Ritchie Highway, N.E.
Glen Burnie, MD 21062
Monday, Tuesday, Wednesday and Friday:
8:30 a.m. – 4:30 p.m.
Thursday:
8:30 a.m. – 6:30 p.m.
Saturday:
8:00 a.m. – 12:00 p.m.
Map

MVA Waldorf Office
St. Charles Business Park
11 Industrial Park Drive
Waldorf, MD 20602
Monday, Tuesday, Wednesday and Friday:
8:30 a.m. – 4:30 p.m.
Thursday:
8:30 a.m. – 6:30 p.m.
Saturday:
8:00 a.m. – 12:00 p.m.
Map